Clinic services, including weekend walk-in clinics, are only for patients registered with a family physician at this clinic. Not registered? See how to apply
Attention, Dr. Khan’s patients: important update

As of January 2, 2027, Dr. Khan will no longer be working at Westside Medical Associates. He is relocating outside of this area.

All current patients have the option to remain at this office and be assigned to an alternate physician.

Please let the front-desk staff know if you will be remaining at this clinic and if you have a preferred physician to transition to. Please be advised that not all the physicians at this office are accepting new patients. We will make every attempt to make this transition period as smooth as possible.

If you choose to seek a physician outside of this office, we will of course transfer your records free of charge.

Front desk: 250-768-6920

We wish Dr. Khan and his family the best of luck in their new adventure.

Westside Medical Associates: Comprehensive, Concise, Compassionate, Competent & Continuous Care
Book online Call

Privacy & your information

How we handle your personal health information at Westside Medical Associates.

Your medical record

The clinic is fully computerized and keeps your medical record in an electronic medical record system. Your record is used to provide and coordinate your care, and is handled in accordance with British Columbia's privacy legislation and the standards of the College of Physicians and Surgeons of British Columbia.

AI note transcription

Our clinic uses artificial intelligence for clinic note transcription. The software listens during your visit and produces a draft clinical note, which your physician then reviews and edits before it is added to your chart.

  • We ask for your consent before using it during your visit.
  • You can decline. Your care will not be affected.
  • We are happy to answer any questions you have about this approach — please ask your physician or our staff.

You can read more about the software we use at medulla.ca.

Telemedicine appointments

We do not record telemedicine video or telephone consultations. All consultation notes are documented and kept on your chart in exactly the same way as an in-person office visit.

When you book a telemedicine appointment, a link is sent to the email address you provide. Accepting that link indicates your consent to a confidential telemedicine consultation. Please do not click the link if you have questions or concerns about consent — call the clinic instead.

Online booking

Our online booking is provided by a third-party service. When you book, you enter your name, date of birth, BC personal health number and email address so that we can identify you and confirm your appointment.

Transferring records

If you are applying to become a patient, please do not transfer your medical records until you are asked to. Transferring your previous records, when required, is your responsibility and may be a prerequisite for a family physician to fully accept your care.

Questions or concerns

If you have a question about how your information is handled, contact the clinic at admin@wsmed.ca or call 250-768-6920.

This page describes our current practice in plain language. It is not a substitute for the formal privacy notice provided at the clinic — ask our reception staff if you would like a copy.

Your family physician at this clinic

Each patient has a designated family physician, but has access to all the other physicians at the clinic if their own family physician is unavailable.

Because our physicians work as a group and cross-cover one another's patients, we are not able to transfer patients between physicians within the clinic. If at any point you wish to change to a different family physician, you would need to find one outside Westside Medical Associates.

Registered patients only Family medicine and our weekend walk-in clinics are available only to patients registered with a family physician at Westside Medical Associates. We are unable to see members of the public who are not registered with the clinic.

Medical emergency? Call 911 or go to the nearest emergency department. For non-urgent health advice any time, call HealthLink BC at 8-1-1.