Clinic information
A family health and wellness centre providing comprehensive, concise, compassionate, competent and continuous medical and health care.
How care works here
Each patient has a designated family physician, but has access to all the other physicians at the clinic if their own family physician is unavailable. This lets us provide continuous care without gaps when someone is away.
Family medicine services are only for patients registered with this clinic. If you are looking for a family doctor, see how to apply.
Appointments
Weekday attendance is by booked appointment only. You can book online or call the clinic at 250-768-6920. Same-day appointments may be available for urgent cases.
Please make a list of your medical concerns before your visit, and book a separate appointment for each unrelated concern.
Extended hours
The clinic is open seven days a week: 8am to 7pm Monday to Friday, 8am to 2pm on Saturday, and 8am to midday on Sunday. Weekend clinics run on a walk-in and pre-booked appointment basis, and clinic patients are seen by the family physician on duty.
Services on site
- Comprehensive family medicine for every stage of life
- Telemedicine — telephone and video appointments
- Skin cancer screening and diagnosis (by referral)
- Trigger point injections (by referral)
- IUD insertion and contraceptive implants (by referral)
Cancelling an appointment
If you cannot make your appointment, please let us know as early as you can. There is no charge for cancelling — it releases the time so that another patient who needs it can be seen.
A $50 fee is charged for missed appointments. If you do not attend and have not cancelled beforehand, the appointment cannot be offered to anyone else. This fee is not covered by MSP and is payable before your next visit.
Prescriptions
Physicians at this clinic do not prescribe narcotic medication to new patients until the appropriateness has been determined. We do not write narcotic prescriptions for patients referred to our pain clinic.
Your records and your information
The clinic is fully computerized and uses an electronic medical record. We also use artificial intelligence for clinic note transcription, with your consent. Read our privacy information.
Photos of the clinic
Have a look around before your first visit — see the clinic photo gallery.
Clinic hours
- Monday - Friday 8:00 AM - 7:00 PM By appointment only
- Saturday 8:00 AM - 2:00 PM Walk-in and pre-booked appointments
- Sunday 8:00 AM - 12:00 PM Walk-in and pre-booked appointments
Find us
103 - 1135 Stevens Road
West Kelowna, BC V1Z 2S8
Phone: 250-768-6920
Fax: 250-768-6907
Email: admin@wsmed.ca